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Ooh Yeah, It’s Oovie!

January 6, 2011

I bumped into this green machine about two weeks ago near Woolworths Supermarket in Carlton. I was like, who-hoo, what the hell is this? The latest drink vending machine? Well guys, it’s actually a DVD rental machine called Oovie (isn’t that a cool name?). At the moment, it is Australia’s largest network with 230 machines located all over the supermarkets or shopping centres in the country. What’s so great about Oozie is that it is super easy to use – just touch any movie on the on-screen menu, hit the RENT button, swipe your credit card, collect the DVD, and return it by 9 p.m. the following day for only $2.99 a day! (a round of applause, please)

I was so mind-blown by this latest discovery of fantastic technology. I couldn’t wait to give it a try. Why not? It’s always worth trying out something new, isn’t it? So, without further doubt, I checked out the latest movie on the touch screen, chose an action comedy called Killers, swiped my credit card, grabbed the DVD and rushed home to enjoy the actions of Ashton Kuthcer and Katherine Heigl. I returned the DVD on the following day by popping it back into the same machine. I waited for the receipt of return, but it didn’t appear anywhere. Wow, this is so cool, I thought. They don’t even issue a receipt. Maybe they’ll send me an eReceipt through my email soon. No paperwork. Save the World. Cool. No worries, Cekmi.

I waited for the receipt through my email, but it never came up, except for some stupid notifications of the latest DVDs at the Oovie machines. I was getting so worried until, 2 weeks later, I received an email telling me that the DVD had exceeded the maximum rental period of 14 days. So, the Killers was mine forever to keep. Plus, I was charged $36.00 for this. I didn’t really mind about the extra charge (though with that amount of money in Malaysia – about RM100.00 – I could buy, like, 20 pirated DVDs at a pasar malam!). What I did mind was that the Oozie management never notified me about my late return. But, I couldn’t do anything then since I didn’t have any written evidence to defend myself against this subtle accusation of a white-collar misconduct. All I could do was writing this email to Oovie’s customer service:

***

To customer info,

I have already returned the DVD on 18/12/2010, a day after I rented it at Carlton Woolworths. I don’t have any proof of the return since the kiosk didn’t issue any receipt. So, I’m not in the position to claim for my innocence, let alone the refund. However, I’m really disappointed with Oovie for its inefficient services, by not issuing a receipt of return or notifying the unreturned DVD immediately to me through email, instead of doing it 14 days after the ‘crime’. Having encountered these unprecedented circumstances, I hope Oovie will improve its services in the future, or else, it will just lose the business soon. I will certainly not recommend Oovie for anyone in Australia.

Regards,
Hilmi

***

A day later, I received the following reply:

***

Hi Hilmi,

Sorry for the inconvenience. I have organised a refund for you. It usually takes about 1-2 weeks and it will be back into your account.

Kind Regards,
Ruby

***

Ooh yeah. Not bad. It’s still Ooooooooooovie!

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8 Comments leave one →
  1. ikpunye permalink
    January 6, 2011 11:52 pm

    Err..abih tu sebenarnya si Oovie tu sepatutnya ‘muntah’kan resit ke tak?

    p.s: since you will get the refund, please don’t answer, who cares ..hehe

    Like

    • January 7, 2011 7:19 pm

      Oovie does not produce a receipt. Like the attitude!

      Like

  2. January 7, 2011 3:40 pm

    mi, uni unsw pun sama mcm tu. nak pinjam buku dia issue resit tp bila pulang tak. so sgt2 berdoa buku tak hilang bila pulang. yg bestnya, masa mula2 tu husna dah tanya librarian, kalau hilang macammana..dia boleh pula jawab, tak akan hilang.. ‘u just put the books through the hole and that’s that’..siap buat muka pula kat kita yg tanya ni as if kita tak trust depa.

    Like

    • January 7, 2011 7:21 pm

      Been facing the same situation here at the library. I would never return the book through the hole. I’d rather do it myself at the counter, staring at the person and making sure he’s doing his job. Some technologies are just not reliable.

      Like

  3. Anonymous permalink
    January 8, 2011 10:52 pm

    well, i won’t swipe my credit card for a vending machine. pls update us if you get the refund as they promised.
    anyway, when was this picture taken? there is a note saying : ‘out of order’

    Like

    • January 9, 2011 12:11 am

      It was taken yesterday. I’m glad it was out of order. Will update the outcome of refund.

      Like

  4. January 11, 2011 10:06 am

    the prob is i can never return my books at the counter..like it or not have to trust the hole!

    Like

    • January 11, 2011 2:01 pm

      poor husna. live with the technology. take it or leave it, huh?

      Like

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